The Dakota College at Bottineau Bookstore, The Wanigan, improved customer service this summer by implementing a new point of service (POS) system that offers increased speed of transactions and improved technology. The MBS system features a register with advanced infrared touchscreen technology. The touchscreen decreases transaction time by improving cashier accuracy and performance. New employee training time has been reduced due to the ease of using the interactive touchscreen and the cues the POS system gives the employees. Jim Borkowski, bookstore employee, said, "Training on the new register was simple and effective. The student employees catch on to it quickly."
The register produces receipts that are customer friendly. For instance, cashiers can offer customers gift receipts for a particular item or for all items purchased. The system produces a "Clean Receipt" so voided items and other adjustments do not clutter the receipt. The bookstore manager can also customize a receipt message; and, customers need only sign their name on a check and the register will print the needed information. Additionally, the register provides a pole display that allows the customer to see the items entered, the total for the purchase, and any change due them.
The MBS POS system has features that have and will enhance customer service at the Wanigan. Currently the system is being used to upload student book charges to the student account in Campus Connection eliminating many manual hours from this process. The system also provides a strong e-commerce component, which will be implemented this summer, so students will be able to order their books and other required materials online via the web and have the order shipped to them or kept on campus for in-store pickup. Clothing and spirit items will also be available for anyone to purchase via the web site. Dakota College at Bottineau has a large online student body and implementing the web-based ordering system will provide them with an efficient way to purchase class materials and other items.
The December end-of-semester book buyback was completed utilizing the new system. The books students brought in to sell were scanned into the MSB system and a refund was calculated. Upon completion of the fall buyback, the book inventory was automatically updated.
Bookstore manager Janeen Pollman said, "This system provides the technology needed to make our bookstore competitive with every other bookstore. Many of the North Dakota University System campuses use this system, and consider it the crème de la crème because it is so comprehensive."