Call center opens in response to suspicious activity on NDUS server
Posted on 3/14/2014
For More Information Contact: Linda Donlin, Director of Communications and Media Relations North Dakota University System Phone: 701.328.2962 E-mail: email@example.com
BISMARCK, N.D. - The North Dakota University System (NDUS) has contracted AllClear ID to provide call center support and identity protection services to those affected by the suspicious server activity. The call center can be reached at (855) 711-5990 and will open at 8 a.m. on Friday, March 14. The call center is open 8 a.m. - 8 p.m. Monday - Saturday. AllClear ID can also be reached by emailing firstname.lastname@example.org. All those affected will be notified via email, if the NDUS has their valid email address, starting Friday as well. Those who do not receive an email and are concerned that their information may have been included are encouraged to contact the call center. Callers will then be able to find out if their information was housed on the affected server.
On February 7, the NDUS discovered suspicious activity on a server. Unfortunately, the impacted server housed personal information, such as names and Social Security numbers, for more than 290,000 current and former students and about 780 faculty and staff. The server was immediately locked down. The internal investigation, as well as an external forensic team, found no evidence that any personal information was accessed, copied, transmitted or printed. However, NDUS is offering identity protection services to those whose information was housed on the server as an extra precaution.
"Thankfully, there is no evidence that the attacker accessed the personal information housed on this server," said Interim Chancellor Larry C. Skogen. "We do understand, however, that incidents like this can be distressing, so we've taken the extra step of offering identity protection services for the next year to all those affected."
Those affected are automatically enrolled in the AllClear Secure identity protection program for the next 12 months. If a problem arises for any reason, an individual can simply call (855) 711-5990 and a dedicated investigator will do the work to recover financial losses, restore credit and make sure their identity is returned to its proper condition. AllClear ID maintains an A+ rating at the Better Business Bureau.
For more information regarding this incident and updates, visit ndus.edu/data