The North Dakota University System Office accepts complaints regarding North Dakota degree-granting postsecondary institutions authorized or exempt under N.D.C.C. 15-18.1, as well as those participating in the State Authorization Reciprocity Agreement (SARA).
Where to Start:
The North Dakota State Board of Higher Education delegates to North Dakota University System institutions the authority and responsibility to resolve student and other complaints. Unless another remedy is established by law or policy, the first step in resolving a complaint is to attempt resolution directly with the administration of the involved institution using its published complaint or grievance procedures.
All North Dakota institutions (public, private non-profit, and for-profit) are required to establish, publish, and enforce clear policies for redress of complaints and grievances.
North Dakota University System Review:
If the institution’s complaint process does not result in a successful resolution, the North Dakota University System Office will conduct the final review for complaints originating at:
- Authorized or exempted North Dakota institutions; or
- SARA-participating institutions operating in North Dakota.
For North Dakota residents enrolled in a distance education program at a SARA institution located in another state, students must begin the complaint process at the institution they attend. If unresolved, the complaint should then be escalated to the SARA Portal Agency of the state where the institution is based.
Limitations:
- The North Dakota University System Office will not review anonymous complaints, except those reporting fraud, waste, or abuse.
- The North Dakota University System Office does not handle matters in litigation or complaints solely concerning grades or exam results, which are under the purview of college/university faculty.
- The North Dakota University System Office does not conduct judicial investigations or evidentiary hearings, but may conduct a paper review, discuss the matter with relevant parties, and take other appropriate steps to seek resolution.
Privacy & Public Records:
- Under the North Dakota open records law, all documents relating to public business, including complaints, responses, and related materials, are public unless specifically protected by statute.
Per the Family Educational Rights and Privacy Act (FERPA), student records containing personally identifiable information — including student complaints or grievances — are confidential, subject to limited exceptions.